OurSupport by tsolnetworks

A trusted and comfortable customer experience!.

- We hire Trusted and Knowledgeable IT Experts: To ensure that our customers receive high-quality IT support.

- We provide an Easy-to-Use Platform: To make it easy for customers to request IT support.

- We empower Customers to Control IT support Costs: by offering tiered pricing plans and providing transparent pricing that clearly outlines the costs associated with the service

- We ensure a Comfortable Customer Experience: OurSupport prioritises every customer service request by offering friendly, responsive, and personalised support!

A global IT support that comes without the traditional headaches.

We remove all bureaucracy, by taking away the cross-border working headaches, dealing with local cultural ways of working, language differences, different timezones, disparate information, different payment terms, or currencies. OurSupport consolidates all this onto one platform, one way of working and a single process back to our customers.

benefits of using OurSupport

The OurSupport platform combines the benefits of an on-demand platform with the advantages of onsite IT support.

With onsite support, businesses and individuals can get an IT expert on-site quickly, without having to negotiate pricing or wait days for an appointment. This can be especially valuable in situations where downtime can have a significant impact on productivity, such as in a busy office environment or during a critical project.

Hands-on troubleshooting: Some IT issues are more complex and require hands-on troubleshooting to diagnose and fix. With onsite support, an IT technician can physically examine the hardware, connections, and other components to identify the root cause of the problem.

Quick resolution: With onsite support, issues can be resolved quickly without having to wait for remote support or shipping components back and forth. This can reduce downtime and improve productivity.

Personalized service: Onsite IT support provides a more personalized service, allowing the technician to get to know the customer's IT environment and tailor solutions to meet their specific needs.

Security: With onsite support, customers can ensure that their data and systems remain secure by having a technician physically present to implement security measures, update software, and monitor the network.

How it works

4 steps for the customers and IT field engineers

Download the OurSupport mobile app

If you are a customer needing support or an IT technician looking to earn extra income, use the links above to download the OurSupport mobile application onto your mobile phone.

Register and login on the OurSupport app

After the app installation, register on the OurSupport mobile application as either a customer or IT technician, if your represent a company or as an individual capacity.

Complete a quick questionnaire

As part of the verification process, you may be required to complete some additional personal information.

Request or Receive tickets in your city

Upon registration, you will be able to request IT support. As an IT technician you will be active in your geographical region and allowed to accept work requests.

Need more information?

Please be free to contact us and we will try our best to get back to you with more details.

If you have any questions from a customers or IT technician point of view, please be free to contact us and will try our best to reply as fast as possible.

Rua Retiro dos Pacatos n° 50, Lisbon, Portugal, 2635-224

+351 915917072

info@oursupport.co

A trusted and comfortable customer experience!.

A global IT support that comes without the traditional headaches.

The OurSupport platform combines the benefits of an on-demand platform with the advantages of onsite IT support.